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What does the Status in my Order update emails mean?
 
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Author: USB
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Order Approved - means that your payment has been accepted, pending review and that we are currently checking stock. The status usually changes to Shipped or Backorderd within 48 hours.

Backorder-Factory - means the item is not in any of our warehouses and is on its way to us or has been ordered with the manufacturer. It can take from 5 to 10 business days until we get it.

Canceled by Customer - means that the entire order has been cancelled by the customer. Cancellation policies are stated on email invoices or updates. The appropriate refund is being processed and can take up to 48 hours.

Canceled by USB - means we cancelled the order because the payment method did not receive final approval, parts have been discontinued, or shipping information was not correct for the order. The appropriate refund is being processed and can take up to 48 hours.

Ord Shipped-Complete - means the order was shipped complete and should show a tracking number in your email and your account record.

Ord Missing Items-Closed  means a portion of your order was shipped and the remaining items have been cancelled for reasons shown in your account record.  The appropriate refund is being processed and can take up to 48 hours.

Ord Partial Shipped-Open  -  means a portion of the order was shipped and remaining items are back ordered for reasons shown in your account record.  It can take from 5 to 10 business days to complete your order.

Wait for Cust. Response  - we are waiting for your response to an email from us.

Hold-CC or PP Issue  - means there is an issue with your payment that would be explained in an email from us.

Return Requested  - means a return authorization has been sent and we are waiting to receive item from customer.

Payment To Be Refunded - the refund has been approved and is waiting to be processed with your payment institution. Generally completed within 48 hours.

Returned Order - means the the item or order was returned, apporpriate refunds were processed and the order is now closed.

External is a code found in your invoice or order and it means that the part was obtained from our online parts catalog, a PDF brochure or by using the Get Price text box. It has no impact on your order status.

There are more status codes and as with all status codes, there is more explanation in the customer notes of your account record. You can access your account here:
http://www.usboatsupplies.com/mm5/merchant.mvc?Screen=LOGN&Store_Code=USBS 

and you can submit a help request here:
http://www.usboatsupply.com/help.php

This may not answer all your questions so use the drop down box at the top of this page to browse for more specific categories.

Last update: 07:43 PM Monday, June 18, 2012

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