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|What does the Status in my Order update emails mean?|
Order Approved - means that your payment has been accepted, pending review and that we are currently checking stock. The status usually changes to Shipped or Backorderd within 48 hours.
Backorder-Factory - means the item is not in any of our warehouses and is on its way to us or has been ordered with the manufacturer. It can take from 5 to 10 business days until we get it.
Ord Shipped-Complete - means the order was shipped complete and should show a tracking number in your email and your account record.
Wait for Cust. Response - we are waiting for your response to an email from us.
Hold-CC or PP Issue - means there is an issue with your payment that would be explained in an email from us.
Return Requested - means a return authorization has been sent and we are waiting to receive item from customer.
Payment To Be Refunded - the refund has been approved and is waiting to be processed with your payment institution. Generally completed within 48 hours.
Returned Order - means the the item or order was returned, apporpriate refunds were processed and the order is now closed.
and you can submit a help request here:
This may not answer all your questions so use the drop down box at the top of this page to browse for more specific categories.
Last update: 07:43 PM Monday, June 18, 2012
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